My Life With IT

While I can’t compare the service level of Singtel to M1 and Starhub, I can, however, do a comparison between Starhub and M1. Not that I need to call Starhub all the time but I get a satisfactory call from them most of the time. I can’t recall when I had any bad aftertaste.

I usually end up with a bad after taste with M1. Can see from my previous woes. I have to follow up with an email via their site after the calls. Gosh. I wonder why I have stayed for 10 years with M1 and not get anything except that Sun Perks points that were never enough to redeem. Neither do I get any vouchers from them all these years.

While both are professional, it is to the point whereby the customers are no longer humans but just another statistics to their profit. Customer service level may be good but at what price if you can’t even give vouchers out of goodwill?